17-Time Ford President's Award Recipient

                              

16 Time President's Award Winner!!

Customer Satisfaction

All Review Sites:     4.5 Average out of 5 Stars!

Car.com

North Central Ford /F 150 King Ranch Crew Cab 2011 By Beth K. from Dallas, Texas | June 27, 2016

 Since you asked, let me tell you about my Ford F 150 King Ranch Crew Cab. My Ford truck is great, I love it, best truck on the road. My Ford drives like a dream through rough highway construction zones with absolute ease. My truck is safe, solid, secure, comfortable and most important, it is dependable offering me many creature comforts. I change the oil on time every time. I trust Jim Ayo and I trust the work at North Central Service Department, it is what keeps my truck safe, dependable and on the road. My other Ford truck is a 1997 F150 standard trans with 450,000 miles which is still on the road. Ford trucks are the best.

 Rating from Beth K.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: 5 out of 5

Overall Facilities: 5 out of 5

Car.com

AWESOME DEALERSHIP AND PEOPLE!

By Brenden G. from Richardson, TX | June 21, 2016

 I bought a 2016 Ford Explorer Limited and the people were awesome especially Mike Melendez and Doug Miller.

THANK YOU for working with me :)

 Rating from Brenden G.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: 5 out of 5

Overall Facilities: 5 out of 5

Car.com

review for service during oil change/tire rotation By Marty B. from Dallas, Texas | June 19, 2016

 

This is not my first visit to North Central Ford. This is where I prefer to always have my cars serviced because of the efficient service I have always received in the past. Jim and his assistant were extremely polite and service on my car was completed very quickly and efficiently. I would highly recommend their service to any member of my family or any of my friends. I did not purchase this car from North Central Ford but am definitely considering purchasing my next car from them because of the excellent service I have received on my current car.

 Rating from Marty B.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: N/A

Quality of Repair: 5 out of 5

Overall Facilities: 5 out of 5

Car.com

By Yi-chun Kao from Plano,TX | June 17, 2016

 Really good experience. The staff was very nice to me. Entire process is fast and smooth. I didnt spend too much time at there.

 Rating from Yi-chun Kao

 Overall: 5

Customer Service: 5 out of 5

Buying Process: N/A

Quality of Repair: N/A

Overall Facilities: 5 out of 5

Edmunds.com  Review

Google Plus Review

Robert H.   Survey North Central Ford (04212)

5.0 /5 June 13, 2016 We started searching for a car quite some time ago (like 6+ mon). My husband finally found a car he liked. He was able to set up a trade and test drive. However, when we got there, the price changed and the sales person was less than helpful. My Husband left without the car. The next day, Sean called to follow up. My husband told him what happened and told him that we were not going to purchase the car. Sean went out of his way to right the wrong. We ended meeting with Sean that day and he made the process so easy for us. Between Sean and Financing, this is the best experience we have ever had at any dealership. Although, our experience started rocky, we ended up being taken care and walked away with a great impression and a new car. We will definitely be going back to purchase more cars from Sean and his team. Date of Transaction 05/14/2016 Type of Transaction Sale Customer Name Robert H. Dealership Employee Kevin Virnelson & Sean Sachse Make Ford Model Focus ST Year 2016 VIN 3379

Car.com

Great car-shopping-and buying experience By Marion S. from Wylie, TX | June 10, 2016

 If you are going to deal with a retailer; North Central Ford is only place to go. These people exemplify just the opposite of all of the horror stories of the retail car business. Very professional, knowledgeable, courteous and helpful. I mean top notch.  Also the Ford lineup of product is the most impressive I have seen in my 53yrs. of buying cars. And the horror stories of what happens after you sit down with the credit mgr? Ain't happening here. Joe, the ultimate professional, also very helpful courteous, professional and knowledgeable. Also very expedient. did not have to spend three days to get a deal done. People of integrity, stuck to what they promised. And I do love my new Ford Titanium. I have always wanted a "hot-rod Ford" and I already have my two dollar bill :)

 Rating from Marion S.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: N/A

Overall Facilities: 4 out of 5

Car.com

New Car Purchase

By John T. from Richardson, TX | June 9, 2016

I was very pleased in dealing with Todd Mayes and Kevin Logan in purchasing my new Ford Edge.  Todd was able to answer all of my questions about the car and Kevin made the finance side of the purchase a breeze.

Rating from John T.

Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: N/A

Overall Facilities: N/A

Car.com

2016 edge

By Mary T. from Garland, Texas | May 30, 2016

 very nice sales staff, very easy top work with- no hard sell.

 Rating from Mary T.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: N/A

Overall Facilities: 5 out of 5

Car.com

2016 F250 Purchase

By Richard W. from Murphy, TX | May 28, 2016

 2016 F250 6.7L Lariat.  Great service - as always.  Staff was professional and accommodating.  Kevin took care of me,

just like the other service folks at North Central.  That's what has kept me coming back since 1996.

 Rating from Richard W.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: 5 out of 5

Overall Facilities: 5 out of 5

Car.com

Great Experience!

By Melissa C. from Dallas, TX | May 27, 2016

 Kevin was wonderful and extremely patient! He took his time and walked us thru all of the features of the car,

and made sure we were absolutely comfortable before he would let us proceed!

 Rating from Melissa C.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: N/A

Overall Facilities: 5 out of 5

Car.com

By Gary W. from Allen, TX | May 19, 2016

I have been Buying vehicles at North Central Ford since 1998. hopefully that tells you how satisfied I have been.

Thanks for the great experience

 Rating from Gary Webster

 

Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: 5 out of 5

Overall Facilities: 5 out of 5

Car.com

Great service by friendly people.

By Stover Th. from Richardson, Texas | May 19, 2016

 

The employees seem to enjoy helping you.  They are friendly and helpful but not pushy.  I had a problem with my Explorer battery, and the problem was corrected and I am very happy with service and how I was treated.  The facility is outstanding and I had very pleasant visit, and would recommend NORTH CENTRAL FORD to any of friends.

 Rating from Stover T.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: 5 out of 5

Overall Facilities: 5 out of 5

Car.com

North Central Ford has received a 5 star review by a consumer on Cars.com.

Great service, nice people.

By Neslihan G. from Plano, TX | May 17, 2016

 I purchased my Ford Escape from this dealership.  They did a good job.  I take my car to this dealership for service all the time. 

They are reliable and do a great job! 

 Rating from Neslihan G.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: 5 out of 5

Overall Facilities: 5 out of 5

GooglePlus Review

Cars.com

North Central Ford has received a 5 star review by a consumer on Cars.com.  

 Exceptional Customer Service

By Alyson H. from Fort Worth, Texas | April 19, 2016

 I have now bought three cars from Norm Heinz. He has truly become apart of our family. This last car was an unexpected buy because of a horrible accident, Norm Heinz was available on his off day to assist in getting me into a new car as quick as possible. Thank you so much for all your help.

 Rating from Alyson H.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: 5 out of 5

Overall Facilities: 5 out of 5

Cars.com

North Central Ford has received a 5 star review by a consumer on Cars.com.  

 Brad m

By Brad M. from Katy,Texas | May 7, 2016

This was a long distance sale, we live in the Houston area and we were looking for a specific color and type used car, they had it.  We dealt with Charles Washington over the phone, he made sure they actually had the car as we found it on the internet, that there was no obvious hail damage as they had a storm come through and we agreed to a price over the phone.  We wanted to make sure it was the deal we were looking for before we drove the distance.  When we got there the car was as Charles told us the price was as we had agreed and we bought the car that afternoon and drove it home.  Very smooth deal no surprises and Charles was a pleasure to work with, very personable, friendly, and easy to deal with, overall good experience.

Thanks

 Rating from Brad Mc.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: N/A

Overall Facilities: 4 out of 5

Cars.com

North Central Ford has received a 5 star review by a consumer on Cars.com.  

 Fixed and I only had to pay for the oil change!!

By Eduardo Guzman from Richardson, TX | May 10, 2016

 I take my car in for a gas leak, I needed the car the next day for an appointment so I take the car in very early. When they checked the car they noticed the car had a recall service pending and told me they would do that besides the gas leak fix. I added the oil change since it was needed anyway. They called me later, told me they find the leak but need a part and the part will be back until the next day.I was worried that the car won't be ready on time for my appointment, but they called me 8:00AM to tell me that my car was ready! I was supper happy even more when I was informed that the gas leak was included in the warranty and I was charged only for the oil change.

They send the shuttle to pick me up, the paperwork was fast and the people always nice, I got my car back like new, they fix the leak, the recall service, the oil change and only had to pay for the oil change! Great!!

All the team did a great job, I'll be back all the time!

 Rating from Eduardo G.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: N/A

Quality of Repair: 5 out of 5

Overall Facilities: 5 out of 5

                    

Excellent Customer Service

Cars.com

North Central Ford has received a 5 star review by a consumer on Cars.com.  

By Edward L. from Plano, Tx | May 11, 2016

 I brought the Escape into the dealership for a routine oil change and tire rotation.  The service rep was pleasant and efficient. She took my information and then directed me to the lounge.  Very shortly after, she returned to say the work was completed.  She reviewed the service report on the vehicle with me to make sure everything was accomplished to my satisfaction.  She the escorted me to my car out in front.

 Very nice service.

 Rating from Edward L.

 Overall: 5

Customer Service: 5 out of 5

Buying Process: N/A

Quality of Repair: N/A

Overall Facilities: 5 out of 5

One word: WOW!

The new dealership building is still under construction but is open for business with only some minor and well disguised construction underway.
My service appointment with Roy H. Coleman was SPECTACULAR! Roy took care of every detail and my car was serviced in record time.
There were no lines and three lanes of incoming service entry's available.
Because details count - what I especially loved:

- The waiting area was MASSIVE and the size of two large houses.
- The seven wired and wireless guest stations for workers to make themselves at home.
- At least 20 large flat-screens kept at the perfect sound level
- Large comfortable chairs that lull you into a nap
- European styled furniture an fixtures that oozed CLASS!
- A clean men's room with outrageously expensive fixtures such as sinks
- Pricing and items under warranty trumped the competition, no need to do it yourself
- Although my car is new, there was temptation around every corner including the new 2016 Mustang!
- No trade-in sales pitches of any kind
- Ever staff member encountered was professional, approachable and FUN
- Outstanding location on the 75/Central Service Road just south of Cambell

Highly recommended!

Rex M.  Yelp!

I decided to give Central Ford in Richardson one more try before I bail to another dealer for maintenance of my 2011 Edge. My last visit was not good when I got my car home. The fluids were not topped off like they were supposed to be per the coupon. The coupon also said a so many point in inspection. Which we paid $49.95 for. Also, the tires were rotated. Two days later the low tire pressure light came on. After a review on yelp the sales manager asked for one more try.
This time when I went back. I was greeted by Charles Shreiber the Service Drive Manager. After I gave him the spill about what happened last time. He made it a priority to put my mind at ease that he was going to take care of it. Which he did. I was in and out in less than an hour. No less on a Saturday. Then the oil change was free. All in all the Service people up there are great. Each time I was there they had smiles, coffee and donuts. Hopefully I have no problems with my car as I plan on seeing them in another 3000 miles.   Thank you so much, 

Roy C. Yelp!

Sachse, Tx.

Dear Mr. Dunkerson, 

"I am so sorry that I have not sent this thank you sooner.  I got busy with school and it took me a while to finish buying all the school supplies possible with the $500 gift card you generously donated to our school.  Also, I was unable to include pictures of the students on the Thank You poster I am sending you due to district policy not allowing us to take pictures of the students unless the parents give specific permission.

At first students did not take me seriously when I told them I had received a $500 gift card for school supplies.   I asked them to tell me what they needed so that I could buy it for them.  They didn't think I meant it and so they ignored me at first.  Those that didn't, were very surprised when I brought brand new supplies (still in the package).  I guess, they are used to getting used/recycled supplies such as binders or old color pencils.  The first student to get a new binder was shocked!   I wish you could have seen the big smile on his face!! 

Once everyone realized that North Central Ford was covering the cost of the supplies, they started requesting items.  The students wrote a list of what they wanted and I went shopping!!  I bought binders, pencils, pencil pouches, electric pencil sharpeners for the teachers, etc, etc., etc.   

It was nice that I was able to buy specific items that students had not been able to get earlier.  Thank you again and I wish your dealership increasing success so that you may be able to continue supporting the community!"

 Elizabeth S.

Carpenter Middle School

"We had a great experience with Barb. She answered all our questions and if she did not know the answer she would find them for us. She kept following up with us throughout the process which took a year for us to finally decide to purchase our Explorer. She is very friendly approachable and a pleasure to work with. I would definitely purchase from her again."

n8thesk8
Plano, TX



"I came into the dealership just to look at some of the new cars in Fordâ??s line up and consider a few different options as a possible upgrade from my ten year old gas guzzling SUV. Doug spoke with me about the things that were important to me in my current vehicle and why I was so attached that I have kept it for so long. I felt he really listened and paid attention to the things that mattered the most to me when it comes to owning my car. Over the years, I have visited numerous dealerships just to brows and have often spoke with the sales reps about possibly changing vehicles which always lead to me being more satisfied to keep my current vehicle rather than take on a new car payment. Doug was diligent in his effort to find the right vehicle that offered everything I could ever ask for and more, and he also managed to find the right car that placed my payment within 1 dollar of my very strict budget confinements. I was literally blow away by his professionalism and moved by his compassion. I felt like Doug actually cared about what I wanted and needed and he was so happy for me and my bride to be when we drove away in our new Ford Edge. He also took the time to walk us around the lot and introduce us to the service department manager and let us know exactly what to do in times of service repair needs and routine maintenance visits. Because of his thoughtfulness and thoroughness, I am very happy to be a North Central Ford Dealership customer."

lesredman
San Francisco, CA



"I went to north central ford to purchase my first car, and truly had one of the best customer experiences in my life. Barb, and the entire staff were extremely friendly and helpful and took the time to make sure my car was exactly what I wanted. I think that customer service Is something that most dealers take for granted, but definitely not at north central ford! :)"

Camralee
Sachse, TX



"Terry  was a great help in assisting me with finding a car. I told him what i was looking for and what my budget was and he got me a vehicle right away. It was a pleasure working with this salesman and this dealership."

mary187
Dallas, TX



"I came into the North Central Ford after doing research on the cars I wanted and the Dealership I wanted to work with. Doug Gardner exceeded the expectations that I had going in to purchase my new car. I had this narrowed down to 2 vehicles the Fusion and the Focus. I told Doug what I wanted and why I chose these 2 models. He showed me both cars, informed me of the way each vehicles met my needs. He truly honored my wishes and did not try to sell me something that I was not interested in. Doug Thank you for all your assistance. I have already recommended you to Friends. "

Onetufflady
Dallas, TX



"This is the best service group that I have ever used. They are knowledgeable, friendly, and helpful. I don't use anyone else for my F-350 and even my Lincoln."

KRWCollins
Richardson, TX



"The family car we had a 2001 cadillac deville transmittion went out for the 2nd time a couple of days ago. I was a mess knowing that me and my husband would have to pick up a car note something that we had not had in over 4 years along with I have never purchased a car in my name or dealt with a dealership before and have heard so many horror storys about how crooked they can be. Me and my husband knew were we wanted payment, mileage, ect. Well my husband found a car that we felt would fit us and we went up to the dealership. We were met at the door by "ohio" and we informed him that we would like to see the vehical we saw online. Well he informed us that he thought the car had been purchased but wasnt sure because he had just saw it. Well he starts searching for this SUV we wanted to look at he sured up and down high and low looking for the car he knew it was there at the dealership just didnt know where. Well we finally find the car and test drive it I loved it. Ohio took us and worked it to exactly what we wanted, Finance was just as great (I wish I knew the guys name we dealt with but he pushed and got us a lower interest rate, payment and warrenty.) THIS WAS THE MOST NON STRESSFUL PURCHASE I HAVE EVER MADE. Ohio did not act nor push us to buy anything he is very laid back and just leaves it up to you and he will also do what ever he can to get you what you want price range, car, ect. I would surely recommend this dealership to any and everyone. I normally dont get online to do reviews but my experience being a first time buyer was phenomenal."

cards0918
Plano, TX



"Ken Helped through the entire experience. He gave me multiple options and explained everything to me in great detail. He is very friendly and knowledgeable. I highly recommend him and North Central ford to Everyone!!!! Ask for ken if you are looking for a used care he will for sure take care of you!"

rgworld
Plano, TX



"I have never purchased a vehicle from a dealership before in my life. Norm carefully explained the options available and showed me ten or so vehicles to get a 'hands on' view to see what was available. Norm also offered to 'run the numbers' on all the vehicles that I looked at and showed some interest to give me a better idea of the range of costs of the different options. We narrowed down the choices to four and from those choices I was then able to make the decision for the truck I purchased. I've been told by others that most sales are on average four to six hours in duration so I've felt somewhat bad about using up all of Norm's day since he spent a good eight hours with me by the time all the paperwork was completed. In this whole exercise it seemed the most important thing was to make sure I was getting the right vehicle, and not to 'beat the clock'. "

John_L
Dallas, TX


"Amazing and quick!!! The sales process was fine, it took me a little less than an hour and a half in and out with my used car."
Meddle

Dear, NC Ford
I normally don't post reviews but felt it was warranted. This was my first time going through the whole "car buying process" so immediately felt out of my element. I was very up front with the salesman and told him I was only interested in looking around...

I figured he was going to just "let me be" and let me wander around alone. Instead, he spent a whole hour talking to me about how "Fuel Efficient" Car X was and why Car Y why wouldn't be best for me. (Even though the one I wanted was the higher price tag).

It feels good to have someone like that on your side... especially when it comes to making your first big purchase. I didnt feel like I was being bullied into a large purchase.


Admittedly, I did not buy a car that day. But because he spent time explaining everything and entertaining my questions with no pressure.... I will be returning. Any environment that fosters that atmosphere is a company that is worthy of my business.

Sincerely, Marty M. Yelp!
Dallas, Tx.


Good service, friendly staff...they don't try to gouge you or convince you of anything you don't need. Online service appts are a plus. You are assigned (or you can pick) a service adviser that will work with you from the time you drop your vehicle off to the time you pick it up. They also wash your vehicle when they're done. Will be returning for future work/maintenance.

Chris B. Yelp!  
Richardson, Tx.


Went in on Saturday just to look. I had already decided on a VW Beetle but was forcing myself not to get the first car I liked. We get out, walk past a couple of used cars and spot a beautiful Infinity in the used lot. Enter our salesman. He walks up, introduces himself as Tyler, and we discuss test driving the car. He runs in grabs the keys and offers to sit in the back. The back seat has NO foot room but he cheerfully sits back there.....this guy is somewhere over six feet tall. No way was he even close to comfortable. Then we get back and I want to look at other cars. He walks us around and I zoom in on Mustangs. For the price of the fully loaded Beetle I could get a fully loaded Mustang? We test drive not one but two, poor guy crammed into the back again. Never complained. Great personality goes a long way. I have noticed when you go into a place like a car dealership dressed down (sweats) they tend to give you less service....if anyone helps you at all. I guess they assume you are poor? Not here. There was not one person that made us feel like we were anything but VIP's. There were long waits on signing paperwork, etc...but they were busy. I saw some people absolutely losing their minds and being downright hateful to the sales people and they just tried to do any and everything to make the people happy. I was impressed. As a business owner I can recognize good service. I wanted to chew those people out and they were not even talking to me....but they were nice as could be through it all. The guy that did our paperwork Kevin was a great guy too. Great personality. Between the customer service, kind people, great car we couldn't be happier. When you go, ask for Tyler on the used side. He can help you with new cars too. If we buy Ford in the future that is the only place we will go.

Amanda S. Plano, Tx.

 

Written by BFitch81 on 02/03/15 07:17:07 PM PST   - Edmunds Price Promise

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Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes