This is literally the best dealership expierence I have ever had. First I made contact via a more info option about a vehicle online. I got 1 call! Not 10, 1. I explained my situation, we weren't sure if we were going to buy yet, really exploring options for a larger truck then my Nissan Frontier, but not in a hurry. They advised the specific vehicle would go quick (mileage and years I knew it would), but once I mentioned my schedule, not another push. " come see us a as soon as possible, but if it's sold we will help you find another. Please confirm availability before you come by to make sure your time isn't wasted". No bait and switch, just honest. We are able to make it 3 days later on Saturday, made an appt. The truck I initially inquired about sold that morning, but the I had told them I was interested in another one that hadn't even been inspected yet. We were greeted by our sales person, Waseem. Let me start here, the most professional, respectful, and honest salesman I have ever worked with. This man has the highest recommendations, go see him. He took some basic info, asked if we were interested in a trade, had us in the truck in about 10 minutes. He let my wife and I look everything over, took notes of items to fix (broken seat belt buckle), mind you it hadn't been through inspection so we expected a few things. The engine hadn't been cleaned yet and he began to apologize, but when I told him I like a dirty engine because I can see leaks, he smiled and told me most people don't look and we talked about the engine. He gave my wife and I opportunities to talk without pressure, gave us privacy. Helpful, but not hovering. Once we got to the "dealing" we explained we had a number in mind for trade in, a budget, and if we couldn't make a deal we'd be back, we just may not be there yet. He went to his manager, came back, walked us through the offers. Took off any packages wedidn't, took our budget and concerns, and fought for us a great deal. We were close and really had to talk as a couple if the deal was right, no pressure even after his manager came up. We ended with a deal, finance was bogged down, and we had our baby with is. He tried to push us through finance as quick as possible because our little guy was getting restless, reminding them we don't want extras and trying to help us with any deal we could. They kept the truck a few days to fix a few things and go over all the mechanics. Waseem kept us in the loop and was so helpful at pickup. The overall dealership was great, courteous, they did offer packages and products but also mentioned they just are offering and understand our needs and budgets, not a single push. 100% go to north Central ford and ask for Waseem. Every step we evaluated prices, cost, options, and were on the fence because we wanted to long term budget for our family. Waseem never pushed, even with all the work, and understood we would be back if it didnt happen. We were treated by him, sales managers, and finance staff like people and were listened to. The expierence will make us lifelong customers. Context as well, photo attached, a beautiful truck, way below blue book. Great prices and products.
Loren Gross
May 25, 2023
